Privacy Policy

This page sets forth the Privacy Policy and Disclaimer for our website.

Disclaimer

All information contained within this website is gathered from sources we believe to be reliable. We cannot however guarantee its accuracy and interested parties should make and rely on their own enquiries.

Privacy Policy

myhouse Realty Toowoomba is committed to providing you with the best possible customer service experience. myhouse Realty Toowoomba is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

At myhouse Realty Toowoomba, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:

  • To carry out appointments as sales agents for clients selling their properties;
  • To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;
  • To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);
  • To provide information on and promote properties for sale and for rent to the market;
  • To reply to enquiries and information requests made by individuals;
  • For internal business processes such as market research and billing; and
  • Where required by law.

We collect personal information about individuals:

  • From the individuals themselves through application forms, registration books at open inspections, appointment forms, agreements, correspondence including emails, our web site, and through verbal communications;
  • From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees)? In the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including through property searches.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. myhouse Realty Toowoomba takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Protecting Your Online Privacy

Our website uses Google Analytics to help analyse how users use our site. The tool uses cookies which are text files placed on your computer, to collect standard information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for myhouserealtytoowoomba.com.au.

We will never use the analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Changes to this Privacy Policy

myhouse Realty Toowoomba reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. myhouse Realty Toowoomba reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

myhouse Realty Toowoomba welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday via the details on our Contact Page.